| Call Centers employ millions of people. Telemarketing has become an important marketing method, but the industry needs better hiring methods in order to become more efficient. Being an effective call center employee requires far more than the ability to speak on the telephone. That’s the need the Profiles Call Center Survey addresses. What it Takes to Succeed
The Profiles Call Center Survey measures a variety of characteristics, each of them is important to being productive in a call center environment. These characteristics are: - Understanding of Sales Practices
- Assertiveness (Persuasive, Confident, Outgoing)
- Persistence (Persevering, Unwavering, Emotionally tough)
- Empathy (People-focused, Relationship-oriented)
- Drive (High competitive, Aggressive, Opportunistic)
- Organization (Organized, Conforms, Routine-focused)
- Maturity (Sound judgment, Stable, Tolerant)
- Creativity (Inventive, Unique, Innovative)
- Incentive (Recognition, Feedback, External)
Use for Hiring and Assessing Employees
The Profiles Call Center Survey has graphic and descriptive written data to describe the attributes of the person being assessed. The report also pinpoints specific knowledge and training needs. A Customized Service Pattern indicates a job candidate’s or employee’s suitability for customer service responsibilities by giving a percentage match to your Job Match Pattern. |
